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QUESTIONS?

NEED HELP?

FREQUENTLY ASKED QUESTION

Support 24/7


Hotline: (+86) 1235 1236

CONTACT US
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SHIPPING

How much does shipping cost?

We offer free standard shipping on orders over $50 within the United States. For orders under $50, a flat rate of $5 applies. International shipping rates vary based on destination and will be calculated at checkout.

How long will it take to receive my order?

Standard shipping within the United States typically takes 3-5 business days. International orders can take anywhere from 7-21 days, depending on customs and the local postal service in your country.

Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order's progress to your doorstep.

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PAYMENT

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure sockets layer (SSL) technology to ensure your information is safely encrypted during transmission. Your privacy and security are our top priorities.

Will I be charged sales tax?

Sales tax is applied to your order according to the shipping address. It will be calculated and displayed during the checkout process.

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RETURN POLICY

What is your return policy?

We accept returns within 30 days of purchase for most items in new, unused condition with original tags attached. Returns are free for customers within the United States.

How do I make a return?

To initiate a return, please visit our Returns Center on our website. You’ll need to provide your order number and email address to start the process. We’ll then provide you with a prepaid shipping label and instructions for sending your items back.

How long does it take to receive a refund?

Once we receive and inspect your returned item(s), we’ll process your refund within 5-7 business days. The refund will be issued to the original method of payment. Please note, it may take an additional few days for your bank to complete the transaction.